Standard Terms and Conditions

For Telegraphic Transfers in Singapore Dollars:
Remit your payment in Singapore Dollars to
Account Name: clickTRUE Pte Ltd
Name of Bank: United Overseas Bank Limited (UOB)
Address of Bank: UOB Holland
Bank Account No.: 3413157747
Swift Code: UOVBSGSGXXX
Bank Code – 7375
Branch Code – 020
PayNow UEN – 199102042M

For Telegraphic Transfers in US Dollars:
Remit your payment in US Dollars to
Account Name: clickTRUE Pte Ltd
Name of Bank: United Overseas Bank Limited (UOB)
Address of Bank: UOB Holland
Bank Account No.: 3419054737
Swift Code: UOVBSGSGXXX

All payments due to clickTRUE Malaysia shall be made directly to clickTRUE (M) Sdn Bhd at No. 29, 2nd Floor, Jalan SS 22/23, Damansara Jaya, 47400 Petaling Jaya, Selangor.

Cheques should be crossed and made payable to “clickTRUE (M) Sdn Bhd”

For Telegraphic Transfers in Malaysian Ringgit
Remit your payment in Malaysian Ringgit to
Account Name: clickTRUE (M) Sdn Bhd
Name of Bank: CIMB BANK BERHAD (Aman Suria)
Address of Bank: Aman Suria
Bank Account No.: 8007280154
Swift Code: CIBBMYKL

For Telegraphic Transfers in US Dollars:
Remit your payment in US Dollars to
Account Name: clickTRUE (M) Sdn Bhd
Name of Bank: CIMB BANK BERHAD (Aman Suria)
Branch Address: Aman Suria
Bank Account No.: 800729179240
Swift Code: CIBBMYKL

2. Taxes
Client agree that all payments under the Service Order shall be exclusive of any value-added or goods and services tax imposed by any government, statutory or tax authority and that any such value-added or goods and services tax imposed by any government, statutory or tax authority in any country or territory in respect of such payments shall be borne by the Client. The Client further agrees that all amounts payable under the Service Order shall be paid as follows: (a) free of any restriction or condition, (b) free and clear of and without any deduction or withholding for or on account of any tax and (c) without deduction or withholding on account of any other amount, whether by way of set-off or otherwise. If at any time any tax or other amount must be deducted or withheld from the amounts paid or payable by, or received or receivable from, the Client under this Service Order, (except for a payment by the recipient of tax on its own overall net income) the Client shall pay such additional amount as is necessary to ensure that clickTRUE receives on the Due Date and retains (free from any liability other than tax on its own overall net income) a net sum equal to what it would have received and so retained had no such deduction or withholding been required or made. Within 30 days after paying any sum from which it is required by law to make any deduction or withholding, the Client shall deliver to clickTRUE evidence of that deduction, withholding or payment. As soon as the Client is aware that any such deduction, withholding or payment is required (or of any change in any such requirement), it shall promptly notify clickTRUE.

3. Positioning
Except as otherwise expressly provided in the Service Order, positioning of advertisements, keywords, search words category pages or search results (collectively advertisements) within Google, Yahoo and/or other online properties (the “Media Properties”) in the Service Order is at the sole discretion of the respective media owners (the “Media Owners”). The Media Owner may, at its sole discretion, remove the Service Order (and substitute with similar inventory) any advertisement that it believes to be a trademark, trade name, company name, product name or brand name belonging to or claimed by a third party for which Client has no permission to use. For the avoidance of doubt, the Media Properties are subject to all applicable Media Owner policies, including without limitation the editorial guidelines, privacy policies and any ad specification requirements (collectively, “Policies”). Policies may be modified at any time by the Media Owners.

4. Usage Statistics
Unless specified in the Service Order, the Media Owners and/or clickTRUE make no guarantees with respect to usage statistics or levels of impressions, page views, clicks or other similar statistics whatsoever (collectively know as the “Statistics”) for any advertisement. Client acknowledges that delivery statistics provided by the Media Owners and/or clickTRUE are the official, definitive measurements of the Media Owners’ and/or clickTRUE’s performance on any delivery obligations provided in the Service Order. No other measurements or usage statistics (including those of Client or a third party ad server) shall be accepted by the Media Owners and/or clickTRUE or have bearing on the Service Order. Client further acknowledges that all statistics provided by the Media Owners and/or clickTRUE in relation to its advertising products and services are purely estimates and should not be detrimentally relied on. Accordingly, the Media Owners and/or clickTRUE make no representation or warranty with respect to such statistics whatsoever or with respect to its accuracy. Client also acknowledges that clickTRUE makes no guarantee regarding the timing delivery of any impressions, clicks or conversions for any advertisement displayed on the Media Properties.

5. Ownership
clickTRUE is the legal owner and retains all right, title and interest in, and to, clickTRUE’s underlying rights in its services provided, such as reports provided to the Client (“Report”)  including  but not limited to the Report design, Report interface, Report functionalities, accounts created in the Media Properties for Clients, data collection functionalities, landing pages, microsites, supporting software, systems architecture, and any and all related technologies and processes (“clickTRUE Intellectual Property”), including all improvements, modifications, suggestions, enhancement requests, feedback, recommendations, or derivative works thereof, including those made by Client, if any, which Client hereby assigns to clickTRUE.

6. Restrictions
Client agrees not to: (a) sell, rent, sublicense or lease access to clickTRUE Intellectual Property to provide services to third Parties, including but not limited to an ASP, time-share or other organization not provided for under the terms of this Agreement; (b) remove, obscure or alter any proprietary notices associated with clickTRUE Intellectual Property; (c) willfully tamper with Media Owners’ and/or clickTRUE’s provision of services and reports; (d) use clickTRUE Intellectual Property, or allow them to be used, in any manner or for any purpose other than as expressly permitted herein; (e) reproduce, modify, make derivative works of, publicly perform, publicly display, use, make, have made, sell, offer to sell or import clickTRUE Intellectual Property except as provided in this Agreement; or (f) disassemble, decompile, or reverse engineer clickTRUE Intellectual Property.

7. No Assignment or Resale of Ad Space
Client may not resell, assign or transfer any of its rights hereunder, and any attempt to resell, assign or transfer such rights shall result in immediate termination of this contract, without liability to the Media Owners and/or clickTRUE.

8. Renewal
Except as expressly set forth in the Service Order, any renewal of the Service Order and acceptance of any additional advertising order shall be at the Media Owners’ and/or clickTRUE’s sole and absolute discretion. Pricing and terms and conditions for any renewal period are subject to stipulations and changes initiated by the Media Owners and/or clickTRUE from time to time.

9. Limitation of Liability
In the event (a) the Media Owners and/or clickTRUE fail to publish a banner or media advertisement in accordance with the schedule provided in the Service Order, (b) the Media Owners and/or clickTRUE fail to deliver the number of total impressions specified in the Service Order in relation to a banner or media advertisement (if any) by the end of the specified period, or (c) of any other failure, technical or otherwise, of such advertisement to appear as provided in the Service Order, the sole liability of the Media Owners and/or clickTRUE to Client shall be limited to, at the Media Owners’ and/or clickTRUE’s sole discretion, a pro rata refund of the advertising fee representing undelivered impressions, placement of the advertisement at a later time in a comparable position, or extension of the term of the Service Order until total impressions are delivered. For the avoidance of doubt the foregoing shall not be applicable to Media Owners’ and/or clickTRUE’s search advertising products and services. In no event shall the Media Owners and/or clickTRUE be responsible for any consequential, special, punitive or other damages, including, without limitation, lost revenue or profits, in any way arising out of or related to the Service Order/Standard Terms or publication of the advertisement, even if the Media Owners and/or clickTRUE have been advised of the possibility of such damages. Without limiting the foregoing, the Media Owners and/or clickTRUE shall have no liability for any failure or delay resulting from any governmental action, fire, flood, insurrection, earthquake, power failure, riot, explosion, embargo, strikes whether legal or illegal, labor or material shortage, transportation interruption of any kind, work slowdown or any other condition beyond the control of the Media Owners and/or clickTRUE affecting production or delivery in any manner. Notwithstanding any other provision in this Agreement, except for liabilities for infringement of intellectual property or gross negligence, clickTRUE’S total liability to Client shall not exceed the Fees paid by Client to clickTRUE.

10. Clients Representations; Indemnification
Advertisements are accepted upon the representation that Client has the right to publish the contents of the advertisement without infringing the rights of any third party and without violating any law. In consideration of such publication, Client hereby represents and warrants that it has obtained all necessary legal, regulatory and governmental approvals, licenses, consents and permits as the case maybe, in relation to the promotion, game, contest, lucky draw, sweepstake or lottery referred to and promoted in the advertisement campaign that the Service Order relates to (“Promotion”), if any. Client also warrants ownership or licence to use the entire contents and subject matter contained in the creative including names, voices, pictures, and likenesses of persons, trademarks, service marks, and/or depictions of goods or services; including any testimonials or endorsements. Client agrees, at its own expense, to indemnify, defend and hold harmless the Media Owners and/or clickTRUE, and its employees, representatives, agents and affiliates, against any and all expenses and losses of any kind (including legal fees and costs on a full indemnity basis) incurred by the Media Owners and/or clickTRUE in connection with any claims , administrative proceedings or criminal investigations of any kind arising out of (a) publication of the advertisement; (b) the Promotion and its publication thereof; and/or (c) any Promotion, material, product or service of Client to which users can link through the advertisement (including without limitation, any claim of trademark or copyright infringement, defamation, breach of confidentiality, privacy violation, false or deceptive advertising or sales practices).

11. Provision of Advertising Materials
Client will provide all materials (including key or search words in respect of search advertising) for the advertisement in accordance with the Media Owners and/or clickTRUE’s policies in effect from time to time, including (without limitation) the manner of transmission to the Media Owners and/or clickTRUE and the lead-time prior to publication of the advertisement. The Media Owners and/or clickTRUE shall not be required to publish any advertisement that is not received in accordance with such policies and reserves the right to charge Client, at the rate specified in the Service Order, for inventory held by the Media Owners and/or clickTRUE pending receipt of acceptable materials from Client which is past due. Client hereby grants to the Media Owners and/or clickTRUE a non-exclusive, worldwide, fully paid license to use, reproduce and display the advertisement (and the contents, trademarks and brand features contained therein) in accordance herewith.

12. Right to Reject Advertisement
All content of advertisements are subject to the Media Owners and/or clickTRUE’s absolute approval. The Media Owners and/or clickTRUE reserve the right to reject or cancel any advertisement, service order, URL link, advertisement reservation, search result placement or position commitment, at any time, for any reason whatsoever (including belief by the Media Owners and/or clickTRUE that placement of advertisement, URL link, etc., may subject the Media Owners and/or clickTRUE to criminal or civil liability).

13. Cancellations
Except as otherwise provided in the Service Order, the Service Order is non-cancelable by Client. All Service Orders have to be exercised by the Client within 6 months upon signing and confirmation of the Service Order (whichever is earlier). If the Service Orders are not exercised after the above mentioned period, the Service Order will be deemed to have expired and there will be no refunds of any money having been prepaid in such cases.  Notwithstanding the generality of the foregoing, refunds may be given only upon receipt by the Media Owners and/or clickTRUE of a detailed written statement and supporting evidence, satisfactory to the Media Owners and/or clickTRUE, that the payment in question was made as a result of fraud.

14.  Termination
This Service Order may be terminated by either party on ninety (90) days advance written notice effective as of the expiration of the notice period. Either party may also terminate any Service Order forthwith upon the occurrence of one or more of the events: (a) the other party enters into any composition or arrangement with its creditors or has a receiver appointed over any of its assets or is the subject of any resolution or petition for winding up or judicial management (other than for the purpose of amalgamation or reconstruction); (b) the other party ceases or threatens to cease carrying on business; or (c) the other party commits a breach of any condition and fails to fully rectify and remedy the effects of such breach (if capable of rectification) within fourteen (14) days of service of a notice in writing. Any termination of any Service Order shall be without prejudice to any rights (whether accrued or otherwise) or obligations which either party may have against the other arising out of or connected with any Service Order.

15. General
(a) It is the responsibility of the Client to verify the accuracy of its published advertisement and where, for whatever reason, an advertisement is published with an error in it, the Client is responsible for informing clickTRUE and/or the Media Owner of the error prior to the advertisement being repeated within 24 hours of the publication of the advertisement at the latest, failing which no complaints will be entertained. (b) To the fullest extent permitted by law, under no circumstances whatsoever shall clickTRUE be liable to the Client for any liability, damages, losses, costs or expense incurred by the Client arising from or in connection with any electronic, electric, electrical, mechanical or other failure, error, omission, interruption or delay howsoever caused with respect to such firmware, bios, data, computer hardware or software, computer systems, communication systems or other automated systems, notwithstanding that clickTRUE or its agents or employees are advised of the possibility of such liability, damages, losses, costs and/ or expenses.

16. Non-Solicitation of Employees
During the term of clickTRUE’s assignment, and for a period of one year thereafter, neither clickTRUE nor the Client may, without the other’s written consent, solicit or hire any employee of the other who was involved in the assignment. However, either party shall have the right to hire any individual employed by the other who, without other solicitation, responds to employment advertising in newspapers, trade publications, or other public commercial media or to any unsolicited walk-in candidates not related to the Agreement.

17. Press Release
clickTRUE may issue a press release announcing client’s selection of clickTRUE’s services 30 days after provisioning, and write a case study to be published 90 days after provisioning, the content of which will be mutually agreed upon.

18. Construction
No conditions other than those set forth in the Service Order or these Standard Terms shall be binding on the Media Owners and/or clickTRUE unless expressly agreed to in writing by the Media Owners and/or clickTRUE. In the event of any inconsistency between the Service Order and the Standard Terms, the Standard Terms shall prevail.

19. Miscellaneous
These Standard Terms, together with the Service Order, (a) shall be governed by and construed in accordance with, the laws of the Republic of Singapore, without giving effect to principles of conflicts of law; (b) may be amended only by a written agreement executed by an authorized representative of each party; and (c) constitute the complete and entire expression of the agreement between the parties, and shall supersede any and all other agreements, whether written or oral, between the parties. Client shall make no public announcement regarding the existence or content of the Service Order without the Media Owners’ and/or clickTRUE’s written approval, which may be withheld at the Media Owners’ and/or clickTRUE’s sole discretion. All parties consent to the jurisdiction of the courts of the Republic of Singapore with respect to any legal proceeding arising in connection with the Service Order/Standard Terms.

20. Third Party Ad Serving
If the Media Owners and/or clickTRUE have approved the (a) use by Client of a third party ad server; or (b) Client serving its own advertisements (both referred to as “Third Party Server”) in connection with this Service Order, the following provisions shall also apply: (i) The Client shall post each advertisement to a staging area and shall notify the Media Owners and/or clickTRUE of such posting at least four (4) business days prior to the date on which Third Party Server is scheduled to serve such advertisement to the Media Properties. Such advertisement shall be reviewed by the Media Owners and/or clickTRUE and must be approved in writing by the Media Owners and/or clickTRUE before it can be served by Third Party Server. In accordance with Section 12, the Media Owners and/or clickTRUE reserve the right to reject any advertisement or any element thereof, for any reason in its sole discretion. (ii) The Client shall post all scheduling changes, new target URLs, new HTML specifications, new graphics and all other new or revised advertisements (“Revisions”) to a staging area and shall notify the Media Owners and/or clickTRUE of such posting at least four (4) business days prior to the date Client wishes such Revisions to take effect. Revisions shall not be implemented until approved by the Media Owners and/or clickTRUE in writing, which approval shall be at the Media Owners’ and/or clickTRUE’s sole discretion. (iii) If Client discovers that Client or Third Party Server has served, or caused to be served, an advertisement to the Media Properties in violation of this Agreement, Client must immediately provide notice to the Media Owners and/or clickTRUE of the violation (along with a written explanation) and remove the advertisement from its placement or rotation on the Media Properties. Nothing in this Section shall limit any of the Media Owners’ and/or clickTRUE’s right or remedies in the event of such breach. (iv) In the event the Media Owners and/or clickTRUE exercise their right to cancel an advertisement in accordance with Section 12 hereof, the Media Owners and/or clickTRUE shall notify Client in writing. The Client must cause the advertisement to be removed from the Media Properties and from its advertising rotation no later than four (4) hours after written notification by the Media Owners and/or clickTRUE.

21. Agency
If an agency (appearing and named in the Service Order) (“Agency”) executes this Service Order for and on behalf of the Client, the Agency hereby represents, warrants and undertakes that: (a) it has the power and authority to execute this Service Order for itself and as well as for and on behalf of the Client; (b) it shall make all the representations and warranties of the Client under this Service Order/Standard Terms as if it were the Client; and (c) it will guarantee all the obligations of the Client under this Service Order/Standard Terms as if it were the Client. For the avoidance of doubt, nothing herein shall affect the obligations of the Client under this Service Order/Standard Terms, which shall continue to bind the Client, who shall be deemed to have duly executed this Service Order by its agent, the Agency.

These Standard Terms and Conditions were last updated on 01 Sep 2022.

TERMS AND CONDITIONS FOR CREATIVE DELIVERABLES AND REVISIONS (Last updated 28 Oct 2024)

1. Scope and Deliverables
   The deliverables are based on the agreed-upon project scope. Any additional work or changes beyond the original brief will incur extra charges, quoted separately.
2. Revision Policy
   The client is entitled to 2 rounds of revisions per deliverable at no extra cost. Any revisions beyond this limit or requests deviating from the original brief will incur additional charges, quoted separately.
3. Timeline and Feedback
   Revisions will be delivered within 2-5 working days, depending on complexity. Agency will not be held liable for delays caused by late or unclear client feedback.
4. Ownership and Working Files
   Final deliverables are transferred to the client upon full payment. Working files (e.g., PSD, AI, etc.) remain the property of the agency unless otherwise agreed. Should the client require these files, an additional fee will apply, to be quoted separately.
5. Final Approval and Abandonment
   If no feedback is provided within 5 working days of receiving a deliverable, it will be considered approved. After this period, any further changes will be charged as additional work.

CREDIT CONTROL POLICY

View our credit control policy. (Last updated 25 Mar 2024)